Customer Implementation Specialist

To project manage customer implementations, clarify and confirm customer requirements, maintain direct contact with customers and internal stakeholders, and draft and control standard operating procedures and fact sheets for new and existing customers.

• Matric certificate.
• Business University Degree.
• Minimum 3-5 years related experience in Business process and implementation.
• Previous freight forwarding experience (essential).
• Computer literate – All MS Programs and willing to learn additional computer skills.
• Ability to work in a team environment and transfer knowledge to team members.
• Ability to work within time constraints, make own decisions, and advise clients of logistics solutions.
• Punctuality and time management skills.
• Ability to work under extreme pressure with minimal supervision.
• Ability to communicate effectively on all levels.
• Outstanding customer relationship skills.

• Ensure all COP's are completed, implemented, and reviewed.
• Arrange implementation calls with all stakeholders (Commercial Lead, Operations, Team Leads, CDZ, Finance) to ensure customer requirements are understood.
• Ensure all implementation milestones are being met and managed.
• Ensure all new accounts have a COP and the implementation process is followed.
• Monitor all issues relating to COP.
• Assist the Commercial Team to ensure the COP contains all relevant information and is of acceptable quality.
• Amend/change COP's as and when required.
• Communicate the contents of the COP's to all stakeholders.
• Ensure correct information is uploaded in CW1 for all new customers signed up (VAT number, Customs Code).
• Liaise and communicate with various Global Implementation Leads in completing and executing global wins/awards/renewal business.
• Set up weekly Implementation Meetings with Operations where required.